The hotel offers amenities for your comfortable stay and unforgettable experiences
Luxurious Comfort!
“Our room was impressively spacious with a plush bed and a relaxing bath tub that turned our stay into a spa-like experience.” view full review
Enchanting Garden Spa
“The garden spa pools were a highlight of our trip, especially at night; it was the perfect setting for stargazing while soaking in the warmth.” view full review
Delicious Breakfast!
“Every morning started off right with a delightful breakfast spread featuring warm pastries that were simply irresistible.” view full review
Cozy Living Space
“The separate sitting area in our room created a cozy atmosphere perfect for relaxing after a day of exploring.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Security
Luggage storage
Ski storage
Lift
Currency exchange
Electric vehicle charging station
Sports & Fitness
Fitness centre
Canoeing
Skiing
Hiking
Horseback riding
Golf course
Fishing
Guest Parking
Electric kettle
Cookware/ Kitchen utensils
Services
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
Restaurant
Bar/ Lounge area
Packed lunches
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Babysitting/Child services
Board games
Spa & Leisure
Garden area
Jacuzzi
Massage
Room features
Heating
Mini-bar
Sitting area
Dining table
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Cookware/ Kitchen utensils
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
10-18 Brunswick Street,
Queenstown,
New Zealand,
9197,
Otago
Map view
10-18 Brunswick Street,
Queenstown,
New Zealand,
9197,
Otago
City landmarks
Cable Car
Skyline Queenstown
880 m
Garden
Queenstown Garden
700 m
Zoo
Kiwi and Birdlife Park
900 m
Square
Queenstown Mall
700 m
Lake Wakatipu
620 m
Church
St Peter's Anglican Church
720 m
Gforce Paragliding Skyline
G Force Paragliding
810 m
Theme Park
Shotover Canyon Swing
670 m
Torpedo 7
Southern Lakes Heliski
730 m
Gallery
Ivan Clarke Gallery
670 m
19 Marine Parade Williams Cottage
Vesta Design
650 m
Gallery
Artbay Gallery
620 m
35 Camp St
Hetties Rock & Crystal Shop
680 m
Gallery
Silver Fern Gallery
680 m
Cemetery
Queenstown Cemetery
840 m
Gallery
Queenstown Arts Centre
810 m
Shotover &
AJ Hackett Bungy
720 m
Casino
SKYCITY Queenstown Casino
640 m
Lake Hayes
730 m
Rees St Marine Parade
Queenstown Underwater Observatory
730 m
Mall
O'Connells Shopping Centre
670 m
Main Town Pier
KJet Queenstown
640 m
Nearby
Rees Street
William Gilbert Rees Statue
550 m
65 Beach St
Moa Statue
470 m
Theme Park
Fear Factory Queenstown
520 m
Gallery
Central Art Gallery Queenstown-Julia Milley
400 m
Casino
Lasseters Wharf Casino
340 m
Shopping Area
Aotea Gifts Queenstown
360 m
Queenstown Ferries
380 m
Beach St
Go Orange Jet Boat Queenstown
550 m
Restaurants
Fergburger
610 m
42 Shotover Street
Reds Bar
540 m
38-54 Lake Esplanade
Bazaar
570 m
38-54 Lake Esplanade Level 6
Threesixty Restaurant & Bar
320 m
93 Beach Street
Atlas Beer Cafe
410 m
Steamer Wharf 88 Beach Street
Finz Seafood and Grill Queenstown
410 m
Beach St Steamer Wharf
Ivy & Lola's Kitchen & Bar
450 m
88 Beach Street Steamer Wharf
Reviews and Ratings
Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
Clean
Friendly staff
Hilltop location
Service training
7.8/10
Very good
Rooms
7.9
Location
8.1
Service
8.4
Dining
7.1
Guest reviews
7.8/10
based on 9 reviews
8.5
8.5/10 based on 865 reviews
Rick
United States,
April
2024
8.0/10
I absolutely loved the location of this hotel, with its perfect setting close to the main town and surrounded by beautiful autumn scenery. The service was impeccable, although the pressure to deliver was evident at times. Dining was excellent with stunning views, but the limited selection for the price was a drawback. The rooms, while spacious for a group, lacked adequate lighting and had a low corner ceiling, making them feel a bit cramped.
Rooms
7.0
The rooms felt more like a small suite for a group rather than just a standard room. However, the low corner ceiling and insufficient lighting were minor issues.
Service
9.0
The staff members were well-groomed and knowledgeable, offering their assistance whenever needed. Room service and housekeeping were exceptional.
Location
9.0
The hotel's location was superb, just a short walk to the main town with picturesque views. The uphill slope was a minor inconvenience but nothing too bothersome.
Dining
7.0
The dining experience was delightful with a lovely view, although the limited selection for the price was a bit disappointing. Homemade muffins were a nice touch.
Facilities
Eleanor
United States,
January
2024
8.6/10
My stay at the hotel was truly enjoyable. The rooms were cozy and clean, and I couldn't get enough of the amazing breakfast with fantastic views. However, the additional charge for overnight parking was a downside.
Rooms
8.0
The room was comfortable, and the breakfast view was beautiful.
Service
9.0
The staff was warm and friendly, always ready to assist with our travel needs.
Location
9.0
The location was very convenient, with easy access to the main tourism area and breathtaking views of Queenstown.
Dining
9.0
The breakfast was outstanding, including a diverse buffet and custom egg options.
Facilities
8.0
The hotel offered a variety of helpful services, from room service to valet parking.
Johnny
United Kingdom,
January
2024
8.6/10
I had a fantastic stay at this hotel. The rooms were beautifully updated and had a lovely, spacious, and comfortable feel. The service was top-notch, with genuinely friendly staff who were always willing to help. The location was excellent, just a quick 5-minute walk from the city center, although the steep hill could be a challenge for some. The dining experience was delightful, especially with the amazing views. The facilities were well-organized, making my stay even more enjoyable.
Rooms
9.0
I was happy with the nicely updated feel of the rooms. They were lovely, spacious, and comfortable.
Service
9.0
The staff were wonderful, genuinely friendly, and always willing to go the extra mile to assist.
Location
8.0
The location was excellent, with easy access to the city center and stunning views by the lake. Just be prepared for a steep hill if you have mobility concerns.
Dining
8.0
The dining experience was well-organized, with fresh and delicious meals complemented by the awesome 'egg bar' and lovely views.
Facilities
9.0
The facilities were well-maintained and catered to guests' needs efficiently.
George
United Kingdom,
January
2024
8.4/10
The hotel is conveniently located slightly up the hillside, which provides a peaceful setting away from city noise but may pose a challenge for those carrying ski gear. The rooms are spacious, well-maintained, and offer a nice view of the lake. The service staff, although helpful and accommodating, may lack some training in certain situations. Overall, a great value for money option with clean rooms and friendly service.
Rooms
9.0
The rooms were spacious, clean, and well maintained.
Service
8.0
The service staff was very helpful and went above and beyond with any requests.
Location
8.0
The hotel's location slightly up the hillside offers a great view of the lake and a peaceful atmosphere away from city noise.
Dining
9.0
The dining experience was amazing with a variety of delicious options available.
Facilities
8.0
The hotel offers all the necessary facilities for a comfortable stay.
Clean
Hilltop location
James
United Kingdom,
October
2023
7.2/10
I had a mix of experiences at this hotel. The rooms were great, as were the facilities it contained, but we had to move to a smaller room with a less appealing view after two nights. The service was attentive and friendly, complementing the upscale luxury feel. The location was excellent, close to the city center, though the view was somewhat obstructed. The dining options were average with nothing too special offered. Overall, a good stay with some minor drawbacks.
Rooms
8.0
The rooms were spacious and felt really luxurious, with a bath tub, separate sitting room area, and quaint Juliet balcony overlooking the lake and mountains.
Service
8.0
The service was polite and helpful, providing an upscale luxury experience complimented by the friendly staff.
Location
9.0
The location was excellent, so close to Queenstown CBD and the wharf eateries, though the view was limited by the roof of the hotel below.
Dining
5.0
The dining was quite plain, with nothing special beyond the usual offerings.
Facilities
6.0
spacious rooms
limited view
John
United Kingdom,
September
2023
8.8/10
I was pleasantly surprised by the spacious and well-furnished room, complete with a great mini-bar, but the lack of natural light due to a tiny window and poor electric lighting was a downside. The cooking facilities were a nice touch, though.
Rooms
8.0
The room was spacious and well-furnished, with a great mini-bar. However, the lack of natural light was a bit disappointing.
Service
9.0
The staff at the valet desk were really friendly. Despite the too soft bed, the service was exceptional and the team, consisting of individuals from various countries, was very helpful.
Location
9.0
The location was perfect, just a slight uphill walk away from the town's activities, dining, and shops. It was convenient and easy to access, making it a great choice for most guests.
Dining
9.0
The dining experience was amazing with varied and copious options. The value for money was good, especially with the booked breakfast that kept us going throughout the day.
Facilities
The hotel offers a range of facilities to accommodate various needs, from room service to laundry. The availability of tours and ticket assistance was a nice addition to our stay.
Leo
United States,
July
2023
6.8/10
My stay at the hotel was a mix of positives and negatives. The rooms were spacious and comfortable for our group of three, but the view was limited to the property behind the fence. Being below the restaurant was convenient, yet it brought some noise. The service was exceptional, exceeding our expectations, especially after coming from a disappointing experience at another hotel. The location was convenient but required dealing with a steep hill. The dining experience was not outstanding, with limited options and additional charges, although there were positive aspects like the guava jam. Overall, the facilities met basic needs but didn't stand out.
Rooms
7.0
The rooms, although dated and a bit dusty, were very spacious and comfortable for the three of us.
Service
9.0
The service went above and beyond, with friendly and helpful staff making our stay enjoyable.
Location
6.0
The hotel is located on a steep hill, which was a downside, but it was quiet and had proximity to the town center.
Dining
5.0
The dining experience fell short of expectations, with limited selections and extra charges for additional items.
Facilities
7.0
The facilities provided basic amenities but didn't offer anything exceptional.
John
United Kingdom,
July
2023
6.4/10
The hotel is conveniently located just outside the city center, offering comfortable accommodations with partial views. The service, while not exceptionally helpful, attempted to resolve issues promptly. The stunning views of the lake from the dining area add to the charm of the location, but some maintenance issues like a broken stove were noted. The dining experience was average with limited options, and improvements could be made. Overall, a decent stay with some room for enhancements.
Rooms
7.0
The room provided all the expected amenities for an Accor group hotel.
Service
6.0
There was an attempt to offer a solution promptly, although the service was not overly helpful.
Location
8.0
The location just outside the city center provided fantastic views of the lake and mountains, making it convenient for exploring the town.
Dining
5.0
The dining experience offered average choices with room for improvement in the selection of options.
Facilities
6.0
Some maintenance issues were noted, such as a broken stove in the kitchenette, but the view from the dining area was breathtaking.
Hannah
United Kingdom,
June
2023
7.8/10
The hotel offers spacious rooms with awesome amenities like groovy robes, a pillow 'menu,' a super comfy bed, and a well-stocked mini-bar, making it comfortable for a family of three. The service provided is outstanding, with attentive and friendly staff. The location, while quiet and close enough to walk into town, could be noisy due to its proximity to the service closet. The facilities are modern and well-maintained, enhancing the overall stay.
Rooms
8.0
The rooms were spacious and comfortable, equipped with all necessary amenities.
Service
9.0
The staff went above and beyond to ensure a pleasant stay, attending to our needs with a friendly attitude.
Location
7.0
The hotel's location offers a quiet setting close to town, though proximity to the service closet could lead to some noise disruptions.
Dining
7.0
Facilities
8.0
The facilities are modern and well-maintained, enhancing the overall experience.
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